Shipping Policy
ARTICLE 1: SHIPPING TIME
Your order will be shipped as soon as possible. Normal shipping time is 3 to 5 days depending on the items you ordered. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.
We ship your orders from our various international warehouses (USA, China, Europe). If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse. In case of return, you will be asked to send your order back to our shipping warehouse. Please refer to our return policy to start the return process.
If you want to cancel your order, please contact us as soon as possible: info@offwrld-techwear.com. Please note that we cannot guarantee the cancellation of your order. No order can be cancelled once it has been shipped.
ARTICLE 2: DELIVERY TIME
Please note that due to COVID-19, our shipping times may have delay depending on your country.
2 to 3 weeks for the USA and Canada. (12 to 21 working days)
1 to 2 weeks for European countries. (7 to 14 working days)
2 to 4 weeks for the rest of the world. (14 to 28 working days)
If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer. Please note that during a health crisis, your items will be delivered within a maximum of 60 days. Any item received outside this time frame will be refunded upon request.
In case of delay of your package, OFF-WRLD Techwear can not be held responsible.
Feel free to contact us if you have any question : info@offwrld-techwear.com
The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier's delivery note.
ARTICLE 3: DUTIES AND TAXES
We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.
ARTICLE 4: CASES OF MAJOR FORCE - COVID-19
Because of the current health crisis, many parcels are taking longer to arrive than usual. There may also be more time between tracking updates. This has been driven by the current health crisis, the wider increase in parcel numbers and COVID-19 restrictions across countries which have impacted deliveries and services.
The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.
Orders exceeding 60 working days without delivery will be refunded.
Hideki SATO 🇯🇵
Hideki's obsession with the convergence of functionality and sophistication forms the backbone of OFF-WRLD's design ethos.
It's up to him to find the best techwear products and manage our relationships with our Asian suppliers.
Martha RIMMEL 🇫🇷🇵🇭
If you found us, it's probably thanks to her.
Martha is also developing the boutique internationally and is involved in the website's visuals.
Romain THERNAUT 🇫🇷
Romain and his team help you discover the techwear culture through their carefully written blog articles.
Mary HALPERT 🇫🇷🇺🇸
She is here to help and support you throughout your experience with us.
Wherever you are in the world, we hare here for you.
Not satisfied? We return your money within 10 days.
We ship all our products within 24 hours of purchase.
Hassle-free return policy, no questions asked.
